Privacy Notice
OpsRamp considers your personal data and your privacy to be of the utmost importance. Our privacy policy explains what personal data we collect and how we process them. This privacy statement is effective May 25, 2018. Please note that this privacy statement will be regularly updated to reflect any changes in the way we handle your personal data or if there are any changes in the applicable laws. The following privacy policy will also tell you how we protect personal data relating to you that we collect, process and protect in accordance with applicable data protection laws, and the rights available to you in relation to the processing of personal data.
How do we collect and process personal data?
Please be informed that OpsRamp is the Data Controller for the Data we collect through the below listed sources. For the data provided to us by our Customers, OpsRamp is the Data Processor and our clients are data controllers. For the data provided to us by our Partners and Resellers, OpsRamp is the Data Sub Processor and our Partners and Resellers are Data Processors.
Accessing website or other online services
Information on https://www.opsramp.com/ and other OpsRamp websites is gathered in two ways: directly and indirectly. OpsRamp will at times ask you to directly provide information that personally identifies you (registering for an event, downloading a file, signing up for an email list, etc.). It is our policy to keep personal information only as long as needed to fulfil the purposes for which the information was collected. We also collect information indirectly through our Internet access logs and social media logins. When you visit OpsRamp.com, your Internet Protocol (IP) address is automatically collected and is placed in our Internet access logs. Your IP address is used to help diagnose any technical problems, analyse site trends, administer the site, track movement within the site, and gather broad demographic information about site use that can eventually be used to make improvements that enhance your user experience on OpsRamp.com.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.
Your use of our products and services
We collect information about your use of our products and services to enable product and service functionalities to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support and improve and develop our products and services.
Sharing personal data with third parties
We may transfer personal data to third party vendors in connection with a potential corporate or commercial transaction. Such third parties may be located in other countries. However, we ensure that we take all necessary steps to ensure that your personal data is given adequate protection as required by the relevant data privacy laws, like the Global Data Protection Regulation (GDPR). Please be informed that adequate due diligence is performed by OpsRamp before sharing your personal data with third parties.
Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfilment, delivery of products and services, provision of support, invoicing and management of the services or the relationship. OpsRamp does not sell, exchange, trade or give away personal information you voluntarily provide to us to any outside sources.
Visitor information
We register individuals visiting our offices and locations (name, identification and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Marketing
Most information we collect about you comes from our direct interactions with you. We collect data from a third party data provider named DiscoverOrg. For more details on DiscoverOrg’s privacy policy, please visit https://discoverorg.com/about-us/privacy-policy/.
When you register for an event, we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our websites or using our products and services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to DPOoffice@opsramp.com. OpsRamp uses a third-party website content administrator, and utilizes customer relationship management (CRM) database technology hosted by a third party to manage and track our marketing efforts. If you wish to be excluded from our CRM databases, please contact us at DPOoffice@opsramp.com
How do we protect personal data?
Voluntary sharing of personal data
Except for information required by legal requirements, your decision to provide us any personal data is voluntary. You will not be subject to adverse consequences if you do not wish to provide us with your personal data. However, please note that if you do not provide certain information, you may not be able to access the features that requires the personal data. If you provide us with personal data of another person, you are responsible for ensuring that such person is made aware of the information contained in this privacy policy and that such person has provided his/her consent for sharing the information with OpsRamp.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. OpsRamp implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. We have regular penetration testing on our website and networks to ensure our technical defences are in place. We do not collect any financial or credit card information.
Retention Period
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims in the countries where we do business.
Cross Border Data Flow
OpsRamp operates in an environment where majority of the data is stored on cloud based systems. There might be scenarios in which data might be stored outside the country where it is originally being collected. The entire operation is governed by a policy on Cross border Data Flow. Please reach out to DPOoffice@opsramp.com to get a copy of the Cross Border Data Flow Policy.
Your Rights under the different privacy laws, including the recent GDPR
You are entitled (in the circumstances and under the conditions, and subject to the exceptions set out in the applicable laws) to:
- Request access to the personal data we collect and process about you;
- Request a rectification of your personal data, if you find that it is inaccurate or incomplete;
- Object to the processing of your personal data, after which OpsRamp will not be able to use and process your personal data;
- Object to processing personal data relating to your specific situation;
- Request the erasure of your personal data;
- Request restricting the processing of personal data, under which OpsRamp can only process your personal data under limited circumstances;
- Request portability of your personal data, which entitles you to receive a copy (in a structured, commonly used and machine readable format) of personal data that you provided to OpsRamp.
- Withdraw consent at any time to the collection, use and processing of your personal data by contacting OpsRamp’ marketing team at DPOoffice@opsramp.com. Please note that this withdrawal will not affect OpsRamp’ right to process personal data obtained prior to the withdrawal of your consent.
For more details on Data Subject Rights, Please refer to DPOoffice@opsramp.com
Site Security
We take appropriate steps to provide and maintain a secure website. By visiting OpsRamp.com, however, you agree that the open nature of the Internet is such that data may flow over networks without security measures in place and may be accessed and used by people other than those for whom the data is intended.
Right to lodge a complaint
In the event you consider our processing of your personal data not to be compliant with the applicable data protection laws, you can lodge a complaint to the data protection authority of OpsRamp by sending an email to DPOoffice@opsramp.com
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small text file written to your hard drive that contains information about your account and use of this site. Cookies do not contain any personal information about users. Cookies enable us to collect useful information and to improve your experience when accessing and using our site. Please see our cookies policies at <> for more details. By using our website, you agree that we can place cookies and other similar technologies on your device as explained in our cookies policy.
1. Information about Our Use of Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. Privacy laws in the European Economic Area (EEA), including the General Data Protection Regulation, or GDPR, require websites to obtain consent using or storing some cookies (or similar technologies) on your computers or mobile devices. By indicating your consent to the use of cookies, you agree that we can place cookies and other similar technology on your device, including a mobile device.
This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies. To review the general privacy policies that apply to users of OpsRamp.com. Please read our Privacy Policy
1.1. What is a Cookie?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, and is downloaded to your computer or mobile device when you visit our website.
1.2. Key Concepts
- First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by OpsRamp.com).
- Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
- Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
- Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
1.3. How to Delete and Block our Cookies
By indicating your consent to the use of cookies, you agree that we can place cookies on your device. If you do not consent, no cookies will be placed on your device, and no data will be collected. You may also block or delete cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. For more information on how to delete or block cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/
1.4. How to change Cookie setting?
Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. You should use the ‘Help’ option in your internet browser for more details.
2. Cookie Audit
We will perform a cookie audit on a regular basis, which will identify all cookies that our website installs, who owns those cookies, and their purpose, whether or not they fall within the definition “Strictly Necessary” for the service requested by the user, how intrusive the cookies are, and what steps should be taken to either remove the intrusive cookie or obtain the user’s informed consent.
2.1. What Cookies Do We Use and Why?
To find out about specific cookies we use on this website, please see below for details. However, please note that not all cookies may be used in all jurisdictions or websites.
The cookies used on our website are categorized as follows:
- Strictly Necessary
- Preferences
- Statistics
- Marketing
- Third Party
2.2. Strictly Necessary
“Strictly necessary” cookies let you move around the website and use essential features like accessing your profile and posting feedback. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you have been on the internet.
We use these strictly necessary cookies to:
- Identify you as being logged in to our website; and
- Enable you to submit information via online forms such as registration and feedback forms.
Without acceptance of cookies, you prevent these cookies basis which we cannot guarantee your use of our website or how the security on our website will perform during your visit.
3. Preferences
“Preference” cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. We use cookies that collect information about your choices and preferences. These cookies allow us to remember language or other local settings and customize the sites accordingly. We may store settings and preferences of our logged in users.
4. Statistic
“Statistic” cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously. We use cookies to create anonymous statistics to understand which pages are popular or less popular at our website. This information enables us to improve the website for all visitors without storing personal data.
5. Marketing
“Marketing” cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. We use cookies to deliver many types of digital marketing. They store user data and behaviour information, which allows advertising agencies to target audience groups according to different variables, like age, gender, location, interests.
6. Third Party Cookies
“Third Party” cookies are used within our services which are set by other organizations. We use cookies served by third parties in order to improve our website; personalize your experience; and understand how our website is used.
While accessing our website, some cookies may be sent from other websites like Facebook, Twitter, etc. These Third Party cookies are responsible for having their own cookie and privacy policies. They are not under our control and are not monitored or reviewed by us.
Before using Third Party cookies, please read and understand their cookie and privacy policies to ensure you agree to their terms.
| Cookie Name | Domain | Vendor | Purpose |
| __utma | OpsRamp.com | Google Analytics | |
| __utmb | OpsRamp.com | Google Analytics | |
| __utmc | OpsRamp.com | Google Analytics | |
| __utmz | OpsRamp.com | Google Analytics | |
| __hstc | OpsRamp.com | HubSpot | HubSpot Analytics |
| __hssrc | OpsRamp.com | HubSpot | HubSpot Analytics |
| __hssc | OpsRamp.com | HubSpot | HubSpot Analytics |
| hubspotutk | OpsRamp.com | HubSpot | HubSpot Analytics |
| hsPagesViewedThisSession | OpsRamp.com | HubSpot | HubSpot Analytics This cookie used to keep track of page views in a session. |
| _hjIncludedInSample | OpsRamp.com | HotJar | HotJar Analytics. Hotjar cookie. Analytics Tool that gives us heat maps and click data |
| OpsRamp.com | Facebook for Developers Enable visitors to share website pages and content through third party social networking and other websites. The companies that serve these cookies may also use visitors information to serve targeted advertising on other websites. | ||
| OpsRamp.com | Targeting/ Advertising | ||
| OpsRamp.com | Targeting/ Advertising |
Changes to our Privacy Notice
From time to time we may update this Privacy Policy, as well as any other specific privacy statement. When making changes to this Privacy Policy, we will add a new date at the top of this Privacy Statement.
Contact
OpsRamp commits to resolve complaints about your privacy and our collection or use of your personal data. Data Subjects with inquiries or complaints regarding the Privacy Notice/Policy can contact OpsRamp’s Data Protection Officer at: DPOoffice@opsramp.com